Shipping policy
At Indigo Party Scoops, we are committed to delivering your mystery scoop orders safely and efficiently throughout Australia. Please read this Shipping Policy carefully before placing an order.
Order Processing
All orders are processed within 1 to 3 business days after payment has been successfully received.
Orders are not processed, packed, or shipped on weekends or South Australian public holidays.
During busy periods, product launches, sales events, and holiday seasons, processing times may be extended.
Shipping Locations
Indigo Party Scoops currently ships to addresses within Australia.
At this time, we do not offer international shipping unless otherwise stated on our website.
Shipping Costs
Shipping charges are calculated at checkout based on:
- Delivery location
- Parcel size and weight
- Selected shipping method
Any free shipping promotions will be clearly advertised on our website and are subject to the stated terms and conditions.
Estimated Delivery Timeframes
Once dispatched, estimated delivery times are:
| Location | Estimated Delivery Time |
|---|---|
| South Australia | 2 to 5 business days |
| Metropolitan Areas (Australia-wide) | 3 to 7 business days |
| Regional & Remote Areas | 5 to 14 business days |
Delivery timeframes are estimates only and may vary depending on Australia Post or courier network conditions.
Tracking Your Order
Where available, tracking information will be emailed to you once your order has been dispatched.
Customers are responsible for monitoring tracking updates and ensuring they are available to receive deliveries where required.
Delivery Delays
While we aim to dispatch orders promptly, Indigo Party Scoops is not responsible for delays caused by:
- Australia Post or third-party courier services
- Severe weather conditions
- Natural disasters
- Public holidays
- Industrial action
- Incorrect customer information
- Circumstances beyond our reasonable control
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to Indigo Party Scoops due to an incorrect or incomplete address, additional shipping fees may be charged before the order is resent.
Lost or Missing Parcels
If your parcel has not arrived within the expected delivery timeframe, please contact us at [Your Email Address].
We will assist by lodging an enquiry with the shipping carrier; however, investigation timeframes are determined by the carrier.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery and provide:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged items
We will assess the issue and provide an appropriate remedy where required under the Australian Consumer Law.
Mystery Scoop Products
Indigo Party Scoops specialises in mystery scoop and surprise products.
Product variations, duplicate items, or differences between mystery scoops do not constitute a shipping error. Contents are randomly selected and may vary between orders.
Risk and Ownership
Risk in the goods passes to you when the products are delivered to the address specified in your order.
Ownership of the goods remains with Indigo Party Scoops until full payment has been received.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian law.